The ServiceScheduling solution consists of a set of integrated components providing capabilities to forecast, plan, model, execute, dispatch, track and measure all aspects of the workforce and service job lifecycle. The components below make up the entire ServiceScheduling solution.
ServiceOptimizer
- Automate the process of getting the right technician to the right place at the right time with the right equipment and parts.
ServiceGantt
- Real-time multi user visibility into field schedules, maps, exceptions. Intuitive drag and drop interface for manual updates.
ServiceManager
- Web based portal for all users to interact and maintain information.
ServicePlanner
- Provides mapping capabilities to ServiceManager and ServiceGantt allowing users to view and interact with their data on a live map.
ServiceAnalytics
- A customizable set of operational reports that deliver key measurements to staff.
ServiceStats
- Complete business intelligence framework that supports the inclusion of other related data sources for complete analysis.
ServiceMobility
- More than dispatch and status. Get the right data and knowledge to the field, capture information and integrate with technologies such as mobile printing, barcode scanning, RFID, and more.
ServiceGPS
- Location based tracking of field assets in real-time, as well as operational alerting and schedule updates.
ServiceSWAT
- Demand forecasting, and planning made easy allowing business users to model various setups and configurations
Solution Overview
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