Did you know that approximately half of all U.S. consumers will only buy home products like lighting, faucets, ceiling fans, and solar panels from retailers that can also sell the on-site service required to use those products?
Did you know that these services range from assembling products, to measuring, installing, and even performing on-site repairs?
And did you know that this group of consumers, known as the “Do It for Me” segment, represents over a $170-billion market opportunity?
If you are a traditional store front or e-commerce retailer and you are selling products to a Do-It-Yourself only customer segment, then ServiceOutsourcing is for you!
The market place is segmented
into DIY and DIFM consumer groups
A retailer cannot cater to both without offering Field Service
ServiceOutsourcing allows a retailer to cater to both DIY and DIFM consumer groups.
When customers consider buying a product from you which requires some form of measuring, assembly, or installation service, many of those customers will only buy the product if you also provide the service. Customers want a simple, seamless, and efficient way to buy this service from you without having to be referred to a local contractor or to find one on their own. They want a single point of contact, a convenient and timely service appointment, purchased from you at a pre-determined price, to be performed by a qualified service provider, and all in a way that maintains their confidence in your brand.
If you don’t have your own service department or are referring your customers to select from a list of contractors, ServiceOutsourcing is for you.
"...retailers
are betting on the Do It For Me model -- that instead of climbing a
ladder to install a new ceiling fan, homeowners would rather pay someone
else to do it..."
ServiceOutsourcing Marketing Features:
- Clients advertise ServiceOutsourcing services alongside existing product advertisements
- DIY customers continue to buy product alone while DIFM customers are able to buy the product along with the associated service
- Clients experience incremental sales increases without increasing marketing expenditures
- Clients earn a percentage of ServiceOutsourcing service contracts
- Service contracts are entirely managed through ServiceOutsourcing
ServiceOutsourcing Offering:
Major Trades
- Electrical : Interior and Exterior Lighting Fixtures, Ceiling Fans, Window Air Conditioners, Appliances, Home Security, Home Theater, and other electrical products.
- Kitchen and Bath : Toilets, Faucets, Water Heaters, Water Softeners, Dishwashers, Vanities, Sinks, Shower Tubs and Doors, Whirlpools, Medicine Cabinets, Mirrors, and more…
- Renewable Energy : Solar Panels, Wind Turbines, Boilers, and Generators.
- Specialty : Furniture Assembly, Play Sets, Outdoor Sheds, Greenhouses, Air Purifiers and Humidifiers, Video Game Systems, Fireplace Mantels, Outdoor Barbeques, Fitness Equipment, Mirrors, and dozens more products.
- Field Service Types : Inspection, Measuring, Assembly, and Installation
- Service Levels: Basic, Plus, Pro, Expert
ServiceOutsourcing Operational Features:
- Management of service calls from initial call through to service completion
- Web-based call center management system
- Authorized service provider recruiting, credentialing, training, and optimization
- Federal, state, and municipal legal affairs and regulatory compliance
- Customer surveys
- Unique logins allows authorized service providers to manage and update order information
- Service quality measurements
- Dashboard status to provide real time overview of all service calls
- Payment approval and verification
Solution Overview 
Become our fan on Facebook
View our LinkedIn® profile