About ServiceOperations
These services are highly flexible, enabling your organization to focus on your business priorities and core capabilities, confident that your customer’s care and service is being delivered efficiently and effectively.
Your network can consist of your own network of servicer providers, our existing network, or let us recruit a network on your behalf. Members of the network can be certified to ensure they can carry out work on your behalf in the correct manner.
Ease of Implementation
ServiceOperations is delivered as a Software-as-a-Service (SaaS) application, so no hardware or software to install and maintain.
Quick and easy setup gets you up and running quickly, so you can grow your business and save costs.
3rd Party Dispatch
- Full job “line of sight” from booking to completion.
- Call center connected to 3rd party service provider availability.
- Improved customer service, through better options.
- Increased productivity, with access to a larger network.
- Improved management control of 3rd parties.
- Lower network administration costs
Claims Processing
- Faster authorization and approval for warranty repairs.
- Customizable edit validations to ensure claim accuracy.
- Improve efficiency and reduce your carbon footprint with paperless claims.
- Reduction in fraudulent claims.
- Quicker payments to service providers and reduced costs
Business Intelligence
- Highly fluid, Web-based GUI
- Ability to respond to queries within seconds
- Ability to analyze any record of information at a detailed level without the use of cubes
- Warranty analysis / reports module to monitor product failure, parts usage and failure, fraudulent activity and service provider performance
- Extensible architecture allows incorporation of new capabilities as they become available
Solution Overview 
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