Mobile Solutions

Optimizing the route and the schedule are always crucial and the addition of mobile automation capabilities ensures deployment of the right people at the right time with the data and customer information they need to get the job done.

About ServiceMobility

ServiceMobility is an effective mobile communication solution that allows mobile field resources to receive information about the jobs they are scheduled to do, including pre-defined customer data, and access to inventory needs and availability. This can reduce wasted time spent waiting for parts and at the customer site.

A direct feedback loop from the field also ensures that when changes occur, e.g. a service call takes longer than expected or a technician gets stuck in traffic, the technician can send a message using their mobile device directly to the scheduling engine which will either find an alternative technician for their next service call or prompt the dispatcher to call the customer to make alternative arrangements.

Ultimately, mobile communication solutions lead to higher standards of customer care and lower service costs.

Features

  • Instant dispatch of service call information to a variety of mobile devices
  • Real-time feedback on availability and capacity
  • Automatic, guaranteed sending and receiving as users move in and out of cell coverage areas
  • Automatic re-scheduling of service call in the event of change
  • Parts inventory tracking
  • Time tracking and reporting forms
  • Job acceptance and rejections
  • Claims processing
  • Automated invoicing
  • Integration to navigation products

About ServiceGPS

Whatever business you run, if you have mobile field personnel and assets (vehicles, vans, etc.) then you’re already using or have considered using a GPS solution.

Fuel costs, vehicle maintenance, and insurance are all increasing in price, which in turn raises the costs of operating a mobile field force. GPS technology is proven to deliver significant productivity and safety benefits, and help your business operate more effectively.

Integrating GPS and Scheduling
Do you know that your field resources are where they’re supposed to be and doing what they’re supposed to be doing?

While GPS can accurately pinpoint where your field resources are during the workday, a more resourceful solution will automatically feed this information back into the scheduling system so that you can accurately compare the “plan” to the “actual” activities of your mobile field resources. This is where ServicePower makes a real difference.

By integrating ServiceGPS into the scheduling engine, service organizations can easily compare the vehicle status, i.e. stopped, moving, idle, at home against the status reported by the field service resource, i.e. working, travelling, other. This facilitates accurate time reporting and helps service managers to maintain optimal field performance and identify factors limiting productivity.

Features

  • Web-based application giving regular or “on-request” updates
  • Real time map based location details – includes information on whether the mobile resource is stationary, speed of vehicle if moving, and travel direction
  • Configurable real-time Email alerts
  • Time-stamped daily history of GPS events
  • Location of closest field resource to a customer site
  • Data reports accessible online or delivered to selected users on a scheduled basis
  • Real time alerts (e.g. speeding, arrival at home/specific locations)

Benefits

  • Manage field resources more effectively and deliver increased productivity
  • Indentify unauthorized or inappropriate use of company assets
  • Provide real-time support for emergency or urgent decision making
  • Driver Score Card report which enables a company to create a custom report for ranking drivers based on various factors