ServicePower to provide service network optimization for RBC Insurance
Solution to provide scheduling and optimization tools for managing team of mobile adjusters

Annapolis, MD, January 9, 2006 -- ServicePower, a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced that Toronto based RBC Insurance, an operating division of the Royal Bank of Canada, has chosen the SERVICEPower software to provide scheduling and optimization tools for managing their team of mobile adjusters. The ServicePower solution will initially be implemented within the home and auto division of RBC Insurance. The software will also be used to further improve management’s visibility into the service process and allow them to manage their adjusters’ time more effectively.

“Effective management of the loss adjustment process is of paramount importance in maintaining a high level of customer satisfaction while ensuring we remain as competitive as possible in today’s marketplace,” said Glenn Penny, vice president of claims for RBC Insurance. “We want to continue improving our process over time so we can deliver even higher levels of customer service in the future,” he added.

“The goal for ServicePower is to help RBC Insurance deliver world-class service to their customers at the required level of operating cost,” commented Ian MacKinnon, ServicePower CEO. “With this implementation, we will optimize claims processing and make improvements in customer service while maximizing the productivity of their claims adjusters and dispatchers,” he concluded.

About RBC Insurance
A subsidiary of RBC Financial Group, which is owned and operated by the Royal Bank of Canada (TSX, NYSE: RY), RBC Insurance provides a wide range of creditor, life, health, travel, home, auto and reinsurance products and services to more than five million clients in Canada, the U.S. and internationally. These products and services are offered through a wide variety of distribution channels, including the telephone, independent brokers, travel agents, a proprietary sales force and the Internet. More information is available at www.rbcinsurance.com.

About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service execution across the entire service network. With licenses sold covering over 30,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. ServicePower solutions, offered throughout the U.S., Canada, the UK, and Europe, allow companies to locate their employed field resources in the right geography, ensure they have the right mix of skills, and outside this geography to create a network of independent, authorized servicers. The routes for both the company field resources and the independent servicers are optimized by ServicePower’s technology to ensure the right balance between service and cost. ServicePower also provides warranty chain management, call center services, and analytics for manufacturers, third-party administrators, and retailers across the U.S. ServicePower’s customers include innovative, world leading companies such as Avaya Communication, GE, and Siemens. For more information, visit the Web site at www.servicepower.com/.

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Note to Editors: ServicePower refers to the company and SERVICEPower refers to the product.

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