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News: Press Releases
ServicePower wins contract to deliver
scheduling, route optimization and mobile technology to Circuit
City’s firedogSM Services
Solution will improve convenience and flexibility
for Circuit City and Firedog customers
Annapolis, Md. (November 27, 2007) - ServicePower,
a global developer and supplier of service chain optimization
software, today announced a contract with Circuit City, a brand-name
consumer electronics retailer based in Richmond, Va.
ServicePower has been contracted to provide Circuit City with
a “Software as a Service” (SaaS) solution that will
increase productivity and reduce costs within their service
business. firedogSM, which provides professional PC, mobile
electronic installation, and home theater installation services,
will benefit from the full solution as rollout reaches completion.
“Working with Circuit City and firedog is an exciting
project for us as there are very few companies who can offer
a complete integrated service solution as a hosted option,”
commented Ian MacKinnon, president of ServicePower Inc. “By
delivering our solution from our hosting center in Louisville,
we will help improve the efficiency of their service operation
delivering immediate customer benefits.”
The ServicePower solution improves the convenience and flexibility
of the current appointment booking process for Circuit City’s
customers who require installation or on-site repair for their
technology products. ServicePower technology also creates and
maintains optimal service schedules for the technicians to ensure
that customers get the service they need, when they need it.
The SaaS solution includes SERVICEMobility
to dispatch jobs out to the technicians along with GPS monitoring
and navigation technology that helps technicians navigate to
customer addresses and gives central operations staff increased
visibility and feedback of the progress of the job and the location
of the technician. This solution allows Circuit City to gain
more control over variances between the planned schedule and
the actual routes achieved by technicians in the field.
About ServicePower
ServicePower Technologies plc (LSE: SVR) offers tools that enable
optimized service execution across the entire service chain.
The company provides the most widely used artificial intelligence
based field service scheduling application in the world. ServicePower
solutions, offered throughout the U.S., Canada, the UK and Europe,
allow companies to locate their directly employed field resources
in specific geographical areas and supplement their coverage
with a network of independent, authorized servicers in other
areas. The routes for both the company’s field resources
and the independent servicers are optimized by ServicePower’s
technology to ensure the right balance between service and cost.
ServicePower also provides warranty chain management, call center
services, and analytics for manufacturers, third-party administrators
and retailers. ServicePower’s customers include innovative,
world-leading companies such as Argos, Avaya, GE, Hitachi, Sanyo,
Sharp and Siemens. For more information, visit www.servicepower.com.
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Media Contact:
Adele Oliver (410) 571 6333
a.oliver@servicepower.com
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