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News: Press Releases
Assurant Solutions Improves Service
Network Capabilities
Through Partnership with ServicePower
ATLANTA and LOUISVILLE, Ky.
February 13, 2007 --– Assurant
Solutions, a leading global provider of extended service plans,
wireless protection and home warranty programs, has partnered
with ServicePower to improve the efficiency and effectiveness
of its service network’s home service scheduling process.
ServicePower’s Field Service Solutions (FSS) Division
is a provider of Web-based, automated job scheduling, GPS tracking
and navigation and warranty chain management services for the
service delivery and installation industries. Assurant Solutions
is part of Assurant (NYSE:AIZ), a premier provider of specialized
insurance products and related services in North American and
selected international markets.
“ServicePower will provide
Assurant Solutions an electronic mechanism that will enable
us to securely schedule new jobs with service providers and
also provide a clear view of a job’s life cycle,” said Keith Meier,
senior vice president and general manager, extended service contracts, for
Assurant Solutions.
Assurant Solutions said the primary goal of the partnership
is to improve the efficiency and effectiveness of its network
of 22,000+ service providers. “ServicePower’s offerings
will enable us to reduce in-home repair times while offering
more flexible scheduling options to the customer,” Meier
said.
“Assurant Solutions will schedule certain
customer service repairs through our Web-based, electronic
dispatch application, FSS,” said Chris
Smith, CEO, ServicePower Field Service Solutions. “Service providers,
in turn, will benefit from additional productivity-enhancing tools such as
route optimization, electronic, interactive voice response and mobile dispatch
options, GPS tracking and navigation applications that will create a more efficient
repair process and a more satisfying repair experience for the customer.”
About Assurant Solutions
Assurant Solutions businesses develop,
underwrite, market and administer specialty insurance, extended
service contracts and other risk management solutions through
collaborative relationships with leading financial institutions,
retailers, automobile dealers, funeral homes, utilities and
other entities. With operations in 19 locations, including
executive offices in Atlanta, Ga., Assurant Solutions serves
clients and their customers in 12 countries throughout North
America, the Caribbean, Latin America and Europe. www.assurantsolutions.com
Assurant
Solutions is part of Assurant, a premier provider of specialized
insurance products and related services in North American and
selected international markets. Assurant, a Fortune 500 company,
is traded on the New York Stock Exchange under the symbol AIZ.
Assurant has over $20 billion in assets and $7 billion in annual
revenue. www.assurant.com
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized
service execution across the entire service chain. The
company provides the most widely used artificial intelligence
based field service scheduling application in the world. ServicePower
solutions, offered throughout the U.S., Canada, the UK, and
Europe, allow companies to locate their directly employed field
resources in specific geographical areas and supplement their
coverage with a network of independent, authorized servicers
in other areas. The routes for both the company’s
field resources and the independent servicers are optimized
by ServicePower’s technology to ensure the right balance
between service and cost. ServicePower also provides
warranty chain management, call center services, and analytics
for manufacturers, third-party administrators, and retailers. ServicePower’s
customers include innovative, world leading companies such
as Argos, Avaya, GE, Hitachi, Sanyo, Sharp, and Siemens. For
more information, visit www.servicepower.com.
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