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News: Press Releases
ServicePower announces new contract
with Metabo
Will provide a complete warranty claim management solution
Louisville, KY, February 01, 2007 –
ServicePower’s Field Service Solutions (FSS) Division,
a provider of Web-based, automated job scheduling, GPS tracking
and navigation, and warranty claim management services for the
service delivery and installation industries, today announced
an agreement with Metabo Corporation to provide a complete warranty
claim processing solution.
“Metabo has chosen ServicePower’s industry leading
warranty claims processing services to assist us in improving
the efficiency and speed with which we process our service partner’s
repair claims,” stated Richard Lawson, Director of Operations,
Metabo Corporation, USA. “The ServicePower Web-based applications
allow our service companies to submit claims online, in a real-time
environment, while allowing Metabo strict control over audit
validations and payment release. Metabo will also benefit from
ServicePower’s analytics suite, which allows management
to access critical product performance data.”
“ServicePower’s warranty claims processing services
gives Metabo the ability to offer web-based processing and quicker
payments to its service partners,” commented Chris Smith,
CEO, ServicePower Field Service Solutions. “Moving from
manual claims processing to Web-based processing is an exciting
move we’re happy to help Metabo and its service partners
take.”
ABOUT METABO: Metabo Corporation, a leading
international manufacturer of professional grade portable electric
power tools and abrasives for industrial, construction and welding
applications, has international headquarters in Nurtingen, Germany
and U.S. headquarters in West Chester, Pennsylvania. The company
has focused its product development on technological advancements
in electronic circuitry and mechanical design, which has resulted
in high performance, durable electric power tools. The name
Metabo is German for “metal-boring,” symbolic of
the first tool -- a metal-boring tool -- manufactured by the
company in 1924. For more information, go to www.metabousa.com.
About ServicePower
ServicePower (LSE: SVR) offers tools that enable optimized service
execution across the entire service chain. The company provides
the most widely used artificial intelligence based field service
scheduling application in the world. ServicePower solutions,
offered throughout the U.S., Canada, the UK, and Europe, allow
companies to locate their directly employed field resources
in specific geographical areas and supplement their coverage
with a network of independent, authorized servicers in other
areas. The routes for both the company’s field resources
and the independent servicers are optimized by ServicePower’s
technology to ensure the right balance between service and cost.
ServicePower also provides warranty chain management, call center
services, and analytics for manufacturers, third-party administrators,
and retailers. ServicePower’s customers include innovative,
world leading companies such as Argos, Avaya, GE, Hitachi, Sanyo,
Sharp, and Siemens. For more information, visit www.servicepower.com.
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