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News - Events
Recent Web Seminars:
Web
Seminar: Service Chain Optimization Solutions from
ServicePower
Led by Mark Vigorosa, chief research officer and senior
VP of service chain management research, AberdeenGroup,
Inc
Recent research from AberdeenGroup indicates
that many companies seeking to cut post-sales service
costs, expand their service coverage, and bolster profitability
are choosing to outsource portions of their service
chain operations.
To download the presentation and audio, please click
here |
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Web Seminar: Service Network Optimization—A
Strategic Approach to Managing Field Service
presented by Michael R. Blumberg,
CMC, D.F. Blumberg Associates
The decision between running your own service organization
for profit and outsourcing service to a network of
third parties is often a difficult one. Michael addresses
the issues involved in making this decision and discusses
technologies that can be profitably applied to both
areas.
To download the presentation and audio, please
click here.
To download the white paper related to this Web seminar, please
click here.
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Enhance customer service, improve field efficiency,
and reduce operating costs
To download the presentation and audio
from our recent Web seminar, please click
here.
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Schedule Smarter – Fix
First Time: The Intelligent Way to Improve your Service
Productivity
To download the presentation
and audio from our recent joint Web
seminar with Infomill, please click
here. |
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Maximizing Field Service with Mobile
Workforce Optimization
To download the presentation and
audio from our recent joint Web seminar
with KonaWare, please click
here. |
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Recent Events:
CRM-expo
Cologne, Germany
Took place on” 10-11 November
Please click here to see
photographs of the show. |
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KVD Service Congress
2004
Munich, Germany
Took place on 4-5 November
Please click here to see
photographs of the show. |
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