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White Papers

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Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand (PDF)* An Aberdeen Group Benchmark Study Author: Amit Jain, Research Director Service Management

Get Smart: Business Intelligence for Service Organizations (PDF) * An Aberdeen Group Benchmark Study Author: Micky Long, Research Director, Strategic Service Management and Sumair Dutta, Research Analyst, Strategic Service Management

Agile Service Operations Embrace Technology (PDF) *

The Mobile Field Service - 2007 and Beyond An Aberdeen Group Benchmark Report - March 2007 (PDF) *

The service network optimization report – Effective service outsourcing and channel management strategies by Mark Vigoroso and Michael J. Tavilla of AberdeenGroup Inc. (PDF) *

Using Optimization Technology in the Insurance Industry (PDF) *

Field Service Optimization Benchmark Report - Part II (PDF) * Synchronizing service chain supply and demand in right time By Mark Vigoroso of AberdeenGroup Inc.

White Paper Archive

Service Network Optimization – Achieving Success in Field Service by Michael Blumberg

High Tech Service S-Business Optimization: A Strategic Overview

Travel

How SERVICEPower considers parts in creating an efficient schedule

The Impact of Service Optimization

ServicePower Scheduling Algorithms

What is Workforce Optimization

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