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Resource Library: Clients: White Papers:

White Papers

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Aberdeen Report
Underpinnings of Service Excellence: Synchronizing Resource Capacity with Service Demand (PDF)*
An Aberdeen Group Benchmark Study
Author: Amit Jain, Research Director Service Management
Get Smart: Business Intelligence for Service Organizations (PDF) *
An Aberdeen Group Benchmark Study Author: Micky Long, Research Director, Strategic Service Management and Sumair Dutta, Research Analyst, Strategic Service Management
Agile Service Operations Embrace Technology (PDF) *
The Mobile Field Service - 2007 and Beyond
An Aberdeen Group Benchmark Report - March 2007 (PDF) *
The service network optimization report – Effective service outsourcing
and channel management strategies by Mark Vigoroso and Michael J. Tavilla
of AberdeenGroup Inc. (PDF) *
Using Optimization Technology in the Insurance Industry (PDF) *
Field Service Optimization Benchmark Report - Part II (PDF) *
Synchronizing service chain supply and demand in right time
By Mark Vigoroso of AberdeenGroup Inc.
White Paper Archive
Service Network Optimization – Achieving Success in Field Service
by Michael Blumberg
High Tech Service S-Business Optimization: A Strategic Overview
Travel
How SERVICEPower considers parts in creating an efficient schedule
The Impact of Service Optimization
ServicePower Scheduling Algorithms
What is Workforce Optimization


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