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Resource
Library: Podcasts / Webcasts:
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Web
Seminar: Service Chain Optimization Solutions from
ServicePower
Led by Mark Vigorosa, chief research
officer and senior
VP of service chain management research, AberdeenGroup,
Inc
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Recent research from AberdeenGroup indicates
that many companies seeking to cut post-sales service
costs, expand their service coverage, and bolster profitability
are choosing to outsource portions of their service chain
operations.
To download the presentation and audio, please click
here
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Web Seminar: Service Network Optimization—A
Strategic Approach to Managing Field Service
presented by Michael R. Blumberg, CMC, D.F. Blumberg
Associates
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The decision between running
your own service organization
for profit and outsourcing service to a network of third
parties is often a difficult one. Michael addresses the
issues involved in making this decision and discusses technologies
that can be profitably applied to both areas.
To download the white paper related to this Web
seminar, please click
here.
To download the presentation and audio, please
click here.
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Enhance customer service, improve field efficiency,
and reduce operating costs
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To download the presentation
and audio from our recent Web seminar, please click
here.
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Schedule Smarter – Fix First Time: The
Intelligent Way to Improve your Service Productivity
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To download the presentation
and audio from our recent joint Web seminar with Infomill,
please click
here.
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Maximizing Field Service with
Mobile Workforce Optimization
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To download the presentation
and audio from our recent joint Web seminar with KonaWare,
please click
here.
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