Bosch Thermotechnology

Bosch Thermotechnology is one of the UK’s leading companies in the design and manufacture of gas and oil fired boilers for domestic users, with nearly one million units in use throughout the UK.

Before SERVICEPower, Bosch Thermotechnology’s customer service operation had evolved to support their increasing customer base and their UK field force was managed from seven regional service offices, sharing a common, custom “job booking” system supported by manual scheduling.

Recognizing the need for quality to extend from product into after-sales support, Bosch Thermotechnology looked to SERVICEPower to help transform their business into one of the most efficient customer services operations in the UK.

Benefits

Enhanced customer satisfaction and increased sales & service revenue were achieved from:

• Enhanced scheduling efficiency
• Visibility of field operations status
• More jobs per day (up 25%)
• Meeting customer service goals
• Increased field productivity
• Increased engineer:dispatcher ratio
• Increase in same-day appointments