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Library: Clients: Success
Stories:
Siemens
Siemens Communications, a division of Siemens plc,
is one of the UK's leading communications suppliers, offering a full
choice of technology and service solutions from simple telephony
through to full network outsourcing, incorporating the Customer Relationship
Management and e-business environments. The company operates centers
of competence for research, development and support throughout the
UK and in a number of international markets. It has a turnover in
excess of £300 million and is part of Siemens Information and
Communication Networks, the global leader in business communications.
It is also the winner of the 2002 UK Business Excellence Award.
Siemens Communications, chose SERVICEPower’s
workforce optimization software to schedule its service operations
workforce of more than 200 engineers throughout the UK.
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“Siemens conducted a thorough evaluation of
the available scheduling solutions. SERVICEPower was
selected because of its ability to support our highly
responsive approach to service. We were also impressed
by the high regard in which SERVICEPower is held by existing
customers, in terms of their performance and staff knowledge.”
~ Eddie O’Neill
national service manager for Siemens Communications |
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