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Library: Clients: Success
Stories:
Avaya
Avaya, formerly Lucent Technologies, decided to integrate
SERVICEPower with their legacy service
management system in April 2000. The integration work was complete
by June 2000 and the first phase of deployment to 400 field technicians
took place the same month. Since then the software has been rolled
out to three additional service regions across the U.S. A total of
3000 field technicians now have their work schedules automatically
optimized by SERVICEPower
“Our partnership with Avaya has been challenging
and rewarding. Avaya’s service business is large and complex,
and I am very pleased with the way our two organizations have worked
together to meet the challenges thrown up by this implementation.
Avaya now have a flexible, automated, intelligent scheduling platform
in place, which will support their business long into the future.
In return, the Avaya people have helped us refine our product to
the advantage of all of our customers. We are proud to have Avaya
as a customer.”
~ Ian MacKinnon, CEO ServicePower Inc
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“The implementation of SERVICEPower has
given our service operation much more control over the
service delivery process. We can now book quality service
appointments with our customers that meet their needs
and can be serviced by us at reasonable cost.”
~ Mary Klein
Project Manager
Avaya Communication |
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