To guide decision making during implementations, our experts provide a wealth of industry specific best practice knowledge. They show up with their boots on and wade into the fray with gusto to ensure our clients are making the best decisions to drive their business processes!
And, as client staff changes over time and processes evolved, we can put our boots back on and get right back down to the business of helping our clients get the most of our field management platform, even 5 years down the long dirt road.
Workforce Performance Analysis
Working with client data, ServicePower defines opportunities for ServiceScheduling features to be better used to maximize productivity and utilization of field technicians. It also provides for the transfer of the required skills and knowledge to existing field service managers to enable them to fully use the tools. The ServicePower Workforce Performance Analysis service utilizes our planning and forecasting tools, ServiceStats, ServicePlanner, ServiceAnalytics and ServiceSwat to provide a high level assessment of how well ServiceScheduling is being utilized. Analysis includes:
- Collecting desired key metrics from client
- Gathering data for analysis
- Producing an initial efficiency report.
- Estimating the amount of savings and impact to key metrics that ServiceScheduling would provide if optimized more efficiently.
- Providing recommendations for a few key FRUs in which the client should see an improvement in their business.
Workforce Fraud Analysis
Also working with 3rd party dispatch and claim data, ServicePower identifies contractors whom exhibit signs of fraud, such as:
- Repeated ‘same home’ jobs
- High percentage of repeat work
- Labor only claims
- Excessive part use
- Excessive mileage charges
- High percentage of customer education claims
- Large claim dollars expended to few providers
- Frequent rate increase requests
Using our planning and forecasting tool, ServiceStats, our staff statisticians provide a thorough analysis of suspected fraud in your network. They also recommend claim edit validation and audits to identify and prevent future 3rd party fraud. Put our detectives to work for you.
Service Channel Strategic Analysis
Our seasoned field service veterans, including those whom have managed 3rd party networks as well as large retail field service staffs, enable ServicePower to help you craft a strategic plan for mix labor channel resource use.
According to Aberdeen’s latest report, Field Service 2013: Workforce Management Guide, the top 3 field service complaints, are waiting too long for an appointment, field techs arriving late, and lack of first time resolution.
Relying on a single labor channel to provide adequate field resources doesn’t enable your field service organization to adapt quickly enough to control those service complaints.
Let our experts, using our forecasting and planning tools, help plan a mixture of resources to achieve cost, margin, geography, cycle time, schedule adherence and customer satisfactions metrics.