I recently traveled to England and booked a hotel room at a reputable chain. The hotel itself was beautiful; old architecture, a luxurious lobby and a fountain out front, and the prices reflected this. But as I checked in, my experience began to sour. The lady at the front desk proceeded to tell me that my room would indeed be missing all its furniture except for the bed and desk, as they were in the middle of a “furniture renovation.” She then proceeded to tell me that they may come into my room during my stay to replace said furniture. I wonder what my face looked like to her as she explained this to me. Dumbfounded for sure. Perturbed, probably. I couldn’t believe what I was hearing. Was there seriously no better way to execute a “furniture renovation” than to do it in the evening on a night when the hotel was at maximum capacity?
Mobility is no longer just a trend but a way of life for modern day businesses and consumers. Because of this, field service isn’t complete without it. As far as technology goes, mobility is by far the most important area for growth, budget and attention, particularly for service organizations looking to achieve a higher level of efficiency.
As a field service manager, you probably spend a lot of time thinking about and implementing plans designed to increase productivity and quality of service. In an age where customer expectations are greater than ever you are under increasing pressure to adopt tools and strategies that let your technicians get things done faster and correctly the first time—and a mobile field service solution can help you meet those demands.