Field Service Travel Should Be More Than Just A to B | ServicePower | Innovating Field Service

On the road again… just can’t wait to get on the road again…

We’d like to imagine that your field techs hum this knowingly as they carry out their daily responsibilities, but maybe we are getting a bit carried away. Imaginative humor aside, the truth is, travel is a huge part of field service operations, and as such it is also a huge risk. Unlike in-office employees that organizations can keep a watchful eye on to essentially enforce productivity (which we assume was Marissa Mayer’s philosophy behind the Yahoo work-from-home ban), field employees are out in the world with expensive equipment, complex customers to satisfy, and many hours logged on the road and in traffic.

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Leveraging Analytics to Become a Best-in-Class Field Service Organization | ServicePower | Innovating Field Service

Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days when simple wrench-turning were a sufficient measurement of a successful call are long gone, replaced by a time when the most efficient field services organizations are continuously implementing new means of evaluating their teams’ effectiveness in the field while adding value beyond simply resolving the issue at hand.

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