One of the most important lessons in business is that it waits for no one. Building and defending competitive advantage, raising the effectiveness of teams, making continuous improvement should not just be a phrase, but a way of life. This is what is required to be successful in business in this day and age, whether as a person, a management team or as a company.
Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days when simple wrench-turning were a sufficient measurement of a successful call are long gone, replaced by a time when the most efficient field services organizations are continuously implementing new means of evaluating their teams’ effectiveness in the field while adding value beyond simply resolving the issue at hand.