How Do Home Warranty Administrators Maximize Customer Satisfaction and Profitability? | ServicePower | Innovating Field Service

Consumers buy insurance for peace of mind. No doubt about it.

Though insurance comes in many flavors, the basics are the same across providers, so it’s very difficult for providers to differentiate themselves to drive future sales.

For home warranties in particular, consumers look to administrators to protect the literal roof over their family’s head, providing repair and sometimes replacement services for covered products and home systems.


ServicePower poised to accelerate growth following acquisition by Diversis | ServicePower | Innovating Field Service
February 10, 2017, McLean, VA, ServicePower, a market leader in mobile workforce management software, announced today that the acquisition by Diversis Capital and subsequent delisting from the AIM market of the London Stock Exchange has been completed.  Diversis will provide ServicePower with financial investment and business expertise to help it achieve long term growth and promote the ongoing successes of its partners, employees and customers, building upon the Company’s successful 2016 performance which featured double-digit revenue growth and EBITDA profitability.


Signs joint reseller agreement with Cognito iQ | ServicePower | Innovating Field Service

McLean, VA- ServicePower, Inc., a market leader in workforce management software, is delighted to announce that it has signed a mutual reseller and partnership agreement with UK based Cognito iQ, a leading provider of mobile workforce solutions and operational performance analytics.


Applying the Intelligent Decision Heuristic to Large Scale Technician and Task Scheduling | ServicePower | Innovating Field Service

Amy Khalfay, currently a PhD candidate in the School of Computing, Mathematics and Digital
Technology at Manchester Metropolitan University, is working in conjunction with MMU and ServicePower to research additional Quantum powered intelligent decision logic related to field service scheduling.  ServicePower filed patents for four new Quantum optimisation algorithms in 2016 which have now been proven to significantly improve mobile workforce deployment and efficiency, up to 50% more than older technologies.

In this newest round of research and development, Amy discusses new quantum based improvements in her paper, "Applying the Intelligent Decision Heuristic to Large Scale Technician and Task Scheduling Problems" which has been accepted for presentation to the KES Intelligent Decision Technologies (IDT) 2017 conference being held in Portugal in June. 

In the blog below, Amy discusses her research and its implications on field service scheduling. 


ServicePower Sponsored Research to be presented at the KES Intelligent Decision Technologies Conference 2017 | ServicePower | Innovating Field Service

McLean, VA, ServicePower, a market leader in hybrid mobile workforce management, announced today that its research into Quantum Computing, co-sponsored with Manchester Metropolitan University, will be presented at the KES Intelligent Decision Technologies (IDT) 2017 conference in Portugal this June. Its Quantum powered scheduling engine will make significant improvements in mobile workforce deployment and efficiency.