Applying the Intelligent Decision Heuristic to Large Scale Technician and Task Scheduling | ServicePower | Innovating Field Service

Amy Khalfay, currently a PhD candidate in the School of Computing, Mathematics and Digital
Technology at Manchester Metropolitan University, is working in conjunction with MMU and ServicePower to research additional Quantum powered intelligent decision logic related to field service scheduling.  ServicePower filed patents for four new Quantum optimisation algorithms in 2016 which have now been proven to significantly improve mobile workforce deployment and efficiency, up to 50% more than older technologies.

In this newest round of research and development, Amy discusses new quantum based improvements in her paper, "Applying the Intelligent Decision Heuristic to Large Scale Technician and Task Scheduling Problems" which has been accepted for presentation to the KES Intelligent Decision Technologies (IDT) 2017 conference being held in Portugal in June. 

In the blog below, Amy discusses her research and its implications on field service scheduling. 

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ServicePower Sponsored Research to be presented at the KES Intelligent Decision Technologies Conference 2017 | ServicePower | Innovating Field Service

McLean, VA, ServicePower, a market leader in hybrid mobile workforce management, announced today that its research into Quantum Computing, co-sponsored with Manchester Metropolitan University, will be presented at the KES Intelligent Decision Technologies (IDT) 2017 conference in Portugal this June. Its Quantum powered scheduling engine will make significant improvements in mobile workforce deployment and efficiency.

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New Features, New Revenue Streams for Customers | ServicePower | Innovating Field Service

ServicePower Enhancements to Provide New Revenue Streams to its Customers

  • End customers experience ‘Uber-like’ view of field technician's likely arrival at homes and businesses
  • Proactively suggests contextual up-sell opportunities for field technicians to offer
  • Most complete service management technology product on the market 

ServicePower, a market leader in mobile workforce management software, announced today that it is releasing additional digital functionality on its ServicePower hybrid service management platform to help companies apply new revenue streams, improve the customer experience and optimize asset performance.

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Is Your Warranty Claims Process Quick and Error Free? | ServicePower | Innovating Field Service

I’ve been in field service long enough to remember when a computer was something that took up a floor of a building; updating a service manual meant ripping old pages out and inserting new ones; finding a part number required postage-card-sized transparencies and a one-eyed viewer; and parts ordering, invoicing, expense reporting, and service logging took penmanship and spelling skills. Today a hand-held device contains more computing power than a building-sized computer in 1985, when I began my career (32 years-ago – where does the time go?); all manuals, parts lists, invoicing, expense reporting, and service logging are handled by said device; and spell-checked typing means I don’t have to fill out three invoices until I get it right.

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Paradigm Shift: The Case for a Hybrid Labor Force | ServicePower | Innovating Field Service

As a field service technician with over thirty years’ experience as a fulltime employee, the thought of becoming a contractor is a scary proposition. But that is exactly the path many service companies are headed down – and for good reason. Contracting out field service work adds flexibility, scalability and can even mean more profits for companies that choose to head in this new direction. My fears were subdued when I read the Aberdeen article, Third-Party Field Service: Work Together to Deliver High Levels of Quality. The report praised a practice known as “hybrid labor forces” that are a blend of fulltime employees and contractors for times when workload exceeds the on-the-street manpower on any given day. It can even work out for the betterment of field service technicians.

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